Your assignment.
Clear professional boundaries.

PROFESSIONAL ASSIGNMENT RULES — 11 November 2026

Review the written duties, location, hours, offered pay, expenses and payment timing before accepting an assignment. A freelancer description does not by itself determine legal employment status.

Do not accept, remove or keep customer money, valuables or other assets. Do not accept or hold keys under the basic service. Do not enter buildings or premises unless the client authorises it and operations expressly includes that specialist duty in the written assignment. A customer request at the site does not vary the agreed brief: refer any change to operations before acting.

Basic property checks are external observation, relevant photographs, reporting and escalation. No door knocking, confrontation, enforcement or physical intervention. If there is danger, withdraw to safety, notify operations and report the incident; contact emergency services where appropriate. Do not put yourself at risk to obtain photographs.

Keep customer details, photographs and reports private. Follow the agreed reporting process. No public posting of client assets, addresses or movements.

Report any loss, attempted key or asset handover, unapproved request or incident promptly. You are accountable for your own unauthorised acts and breaches; any liability or claim for losses depends on the facts, applicable law and agreed contract. These rules do not transfer every company responsibility to an officer or waive statutory rights.

Location changes and lone-worker safety

Do not travel to an undisclosed address, a new meeting point or a changed location on the customer’s instruction alone. Operations must verify and approve the written assignment before travel. Do not collect money or assets, transport unknown packages, confront someone, carry out evictions or accept unrelated personal tasks.

For isolated sites, operations must assess safe approach and exit, communications, lighting, hazards, staffing and a monitored check-in and emergency plan. A higher fee or a second officer does not make an otherwise unacceptable risk acceptable. No allocation should proceed where the required controls cannot be provided.

If threatened, withdraw to safety, alert operations and call emergency services where necessary. Operations must act on missed agreed check-ins and support the officer after an incident. These are procedures to arrange before deployment; this website does not provide an automatic SOS monitoring service.

Safe withdrawal and attendance pay

Your individual offer states the agreed travel and attendance minimum. On reasonable safety withdrawal after dispatch, that minimum remains payable. It forms part of pay earned, not a second payment on top. Move to safety first, call operations and report when safe. No photograph is required to justify remaining in danger. Recording withdrawal does not send an emergency alert; call 999 where necessary.