Service scope
and booking terms.

These terms describe the basic Guard Me Now external-check and reporting service operated by Sparta Guard Ltd, 41 Hurworth Road, Darlington DL2 2BN. They apply alongside the specific quotation and written booking confirmation. A different service needs a separate agreed scope.

1. What the basic service covers

Agreed exterior observation, recording relevant details or photographs, and reporting concerns to the named customer or operations. We accept enquiries across the UK, subject to the actual address, suitable resource and confirmed availability. A visit is not continuous guarding unless that is expressly booked.

2. No entry, keys, knocking or intervention

Under this basic service, we do not enter buildings or premises, hold or collect keys, unlock doors, knock on doors, confront people, carry out enforcement or physically intervene. Checks take place from public areas or expressly authorised exterior positions agreed in the brief. Do not provide keys or access codes through the initial form.

Keyholding, internal checks, dedicated guarding, personal protection, party support or any other specialist duty require a separate enquiry and written agreement. A particular licence, staffing level or capability may be required. A basic patrol request does not include those services.

3. Responding to concerns

For the basic service, response means observing, reporting and contacting you, operations or emergency services where appropriate. We are not an emergency service and cannot guarantee prevention of crime, immediate attendance or an uninterrupted watch. Call 999 if someone is in immediate danger. A property check is not a medical or safeguarding welfare assessment.

4. Your instructions and access

Provide the correct address, full postcode, reachable contact, requested times and the exterior features to check or photograph. You must have authority to request the checks and authorise any agreed exterior access. Tell us about relevant hazards. We do not inspect neighbours’ private property or record unnecessary personal details.

Location, authority and safety

The customer must be authorised to request the stated lawful security duties at the exact address. Secret locations, unapproved address changes, intimidation, violence and unrelated personal errands are not accepted. Operations may decline, pause or re-scope a request after assessing risk. A payment does not override safety or authorise any different activity.

5. Requests, prices and booking

The form prepares a WhatsApp message; nothing is sent until you send it in WhatsApp. It is an enquiry, not an automatically accepted booking. Operations confirms the duties, visit duration or frequency, arrival arrangements, price, VAT treatment and any travel charges in writing. Cover starts only after the booking and payment arrangements are agreed and a suitable professional is allocated.

The scope and price for a dog handler, two officers, a distant journey or a specialist assignment may differ from a single property visit. Do not assume a photograph shows an available officer or vehicle.

6. Care, reports and photographs

We will perform the agreed service with reasonable care and skill. If an agreed service cannot be provided, we will discuss a suitable remedy, including any refund due.

We record the agreed checks and any relevant observations for your own booking. Reports describe what was observed at that visit; they are not proof that a property remained secure at all other times. Customer details, assignment information and reports are handled privately as described in our privacy information.

7. Changes, cancellation and refunds

Read the cancellation and refund policy before booking. Before dispatch you may cancel for a full refund. After dispatch, early-start work, unsafe access or a failed visit, any charge must reflect the agreed service actually supplied and applicable rights; the whole fee is not automatically retained.

Consumer online and telephone bookings normally carry a 14-day cancellation period. An early start needs your express request; loss of that cancellation right after full performance also needs your acknowledgement. The quotation records these choices before the invoice is issued.

If you want a guard to remain throughout the night, request dedicated overnight guarding. Operations must agree the hours, staffing, welfare, duties, breaks and hourly or fixed total. A short property-check price does not buy an overnight shift.

Nothing here excludes statutory rights or responsibilities that cannot lawfully be excluded.