Concierge security.
Know who belongs. Welcome them well.
A professional front-of-house presence for managed residences and commercial buildings. Discuss visitor access, resident reassurance and reception duties in one considered brief.
A reception role with clear boundaries.
Define visitor verification, guest directions, approved entry and escalation. A security concierge should know what the building expects and when to call the property manager, without making promises outside the agreed duties.
Parcel arrivals need a workable process.
Explain deliveries, storage limits, authorised collection and responsibility for uncollected items. Key custody, access devices and personal information need specific arrangements; none should be assumed from a general reception booking.
Continuity matters after the desk changes hands.
Set out handover notes, resident contact routes, recurring visitors and overnight arrangements. Confirm required checks and role suitability individually. Professional presentation is supported by a practical schedule, reliable site information and named management contacts.
Does concierge security automatically include holding residents’ keys?
No. Key custody, permitted access and handover records must be specifically agreed. Provide the requirement privately so responsibilities and safeguards can be reviewed.
Can a concierge cover both a reception desk and patrol duties?
Describe the desk hours and proposed patrols. The plan must explain who covers reception while an officer is away, rather than assuming both positions remain continuously staffed.